Managers of a government Department were feeling ill equipped to tackle performance issues in the workplace. The performance issues placed the Department at risk of significant unwanted media and ministerial attention. Their reluctance perpetuated a poor performance culture that senior management needed to change. A Learning Needs Analysis revealed major hurdles for tackling poor performers were:
- a lack of agreed process
- difficulty in follow through due to time pressure
- regular staff movements with no documented handover of performance processes being undertaken
- little knowledge in how to address issues and what to say
- lack of confidence in ultimate outcomes
The first step was to undertake the Learning Needs Analysis to ensure root causes of the problems were uncovered and could be addressed. From the knowledge we gained regarding the problem and audience Linked Training designed a template process to plan and conduct discussions around poor performance, develop a performance improvement plan and maintain performance documentation – all designed to fit within existing policies. A workshop was then designed to work through this process and provide participants with the confidence and skills to deliver the process. Senior Management attended each workshop to support the program address concerns regarding outcomes from the groups.
The workshops were strongly endorsed by both participants and the Project Officer managing the project, stating “Linked Training’s workshops are our highest rating of all providers. We have not received any negative feedback about any Linked Training workshop or facilitators”.