Equal Opportunity for Learning

A large disability care provider was ready to operate more efficiently through improved use of MS Office. Skills were currently quite […]

Records Manager 8.3 – The End User Change

Are you exhausted by the Records Manager 8 upgrade? The cycle of version releases is challenging organisations moving ahead to a new version of software. In December 2015 Linked Training undertook an Australia wide industry survey, the results of which were released in the Key Findings Report: Common Challenges in Information Management, and included the planned activity records teams would be involved in over the next year or so. Enthusiasm for upgrading to a new version of the TRIM software with improved searching features was very high. 48% of survey respondents aimed to upgrade to version 8 by June 2015, and 86% aimed to have upgraded by June 2016. It’s June 2016 and our observation is the upgrade rate has been about a third of original expectations. Upgrade fatigue is challenging those who have yet to complete the task. The move from HP TRIM version […]

The Power of Communication Packs

A simple, but effective tool, which improves the outcomes of any communication strategy or plan is the “communication pack”. In many people’s minds this will traditionally be associated with hours of work to produce volumes of paper. That’s certainly what may be required if your Department is launching a new initiative to the government, but is overkill in the majority of required communications for a records management campaign. Typically, records management communication campaigns attached to projects such as the rollout of new software versions, major classification changes or digital recordkeeping will have two main communication requirements. There is also a third which is currently underused and used well will have a strong influence on the outcomes. Standard Communication Requirements Reporting – to Executive, Steering Committees, and Business Units on the project progress against the project plan. Every Department has a process for this, generally using […]

Managing Change in Information Security

In May 2006 an unencrypted national database on a laptop, with names, Social Security numbers, dates of births, and some disability ratings for 26.5 million veterans, active-duty military personnel and spouses was stolen in the US. Veteran’s Affairs estimated it would cost $100 million to $500 million to prevent and cover possible losses from the theft. In August 2006 data on more than 20 million web inquiries, from more than 650,000 AOL users, including shopping and banking data were posted publicly on a web site. In 2013 Vodafone Germany admitted that a person with insider knowledge had stolen the personal data of two million of its customers from a server located in Germany. In 2014 an employee from personal credit ratings firm Korea Credit Bureau was arrested and accused of stealing the data from customers of three credit card firms while working for them as […]

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