Being the internal EDRMS trainer for the organisation is a duty most internal trainers would prefer not to have. Many trainers find it a daunting and unrewarding experience. And yet the internal trainers of our clients are generally quite capable of being good trainers. Providing the right support and skills can really turn this job role around.
It’s important that your EDRMS trainer feels good about the job they’re doing. Lack of enthusiasm will pass on to the students as negativity towards the EDRMS, and procrastination about actually scheduling classes. It may result in your organisation not realising the benefits of having an internal trainer; that you can afford to provide instructor led training to small groups of new employees delivered by a person with in-depth organisation knowledge.
A really good software applications trainer will love people and their diversity, enjoy solving problems and facing challenges, and believes in the value of the application and becoming efficient in it. They sell the benefits of the EDRMS, explain work-arounds to fit individual work practices, and will seek to learn through training and increase their knowledge. Their enthusiasm rubs off on the students, and a trainer who is confident in the classroom will provide an atmosphere in which questioning is embraced.
Most EDRMS trainers fall into two categories and face these challenges:
- A member of the Records team. These trainers have excellent knowledge of recordkeeping and records management, adequate EDRMS skill, but frequently very limited experience of training delivery and education principles.
- A member of Learning & Development or HR. These trainers are comfortable in managing the delivery timing and structure and knowing how to engage their students, but will have limited records experience, EDRMS knowledge, and may be low in general IT skills.
The knowledge gap in both scenarios lowers the confidence of any trainer. Responses such as “that’s not covered in today’s training”, “I don’t know where you’d look for that”, coupled with poor explanations and time management, lead to negative attitudes toward the training, and by association the EDRMS. A confident trainer will meet difficult questions with “let me give you a brief overview of that”, and “let’s explore the menus for that command” for instance, whilst also continuing to move the training along at the correct pace.
If your trainer is experiencing difficulty in training talk to us about completing a Train the Trainer course. This course teaches how to apply a proven structured approach to software applications training delivery, understanding of adult learners, and class management techniques whilst building TRIM knowledge and skills.