Ready to Get Started with HPE Content Manager 9 Training?

As clients plan upgrades to HPE Content Manager 9, naturally people are keen to know if CM9 training is available, and will it be ready in time for their upgrade? Development of both HPE Content Manager 9 eLearning and course manuals is well underway, with an anticipated completion time frame for the full suite of late March.  This meets the requirements of current clients and their implementation dates. Naturally many records teams would like a sneak peek at the front-end changes in CM9.  It can be very difficult to catch a glimpse from HPE of this before the installation of the software. We’ve reviewed End User features before commencing development.  We can assure you there are no major changes coming for your End Users, if you already use 8.2 or 8.3.  The icons and layout of the CM desktop remain consistent with RM8.2 and 8.3, […]

New Multi-Pack HPE eLearning for Small Groups

Our HPE eLearning for TRIM / Record Manager / Content Manager continues to grow in popularity, but is it an affordable solution for your organisation?  It is now with the introduction of Multi-Packs, which enable discounted purchases for training small numbers of staff. For large organisations the decision has always been easy.  The $6,600 per annum subscription to the 60 topic program is a justifiable decision for organisations from 300 to 1,000 staff.  The price per participant ranges from $20 per person right down to $6.  That makes it a very cost effective method compared to face to face training, with the added bonuses of no travel costs, and immediate delivery. We have many organisations under 300 staff subscribed to eLearning, but for some organisations it is difficult to make the purchase when it competes with other current priorities. “Multi-Packs” are now available for purchase […]

ELearning discount offer as HPE Records Manager & TRIM gets better

In 2016 we invested in a new platform for our HPE eLearning.  With it we’ve provided improved speed to all our clients, a fresh, intuitive interface for your learners, and ease in configuring programs to suit individual client requirements. Just launched are two new features and a special 20% discount offer over summer: Online purchasing of eLearning Individuals and small organisations will benefit from now being able to purchase and enrol individuals online.  And from the date of your enrolment learners will now have an extended completion time of 3 months.  During that period a learner can return and repeat any topic as many times as they like.  You can also try before you buy via our Free Demo. Certificates on completion of eLearning When a learner successfully completes each program they will be awarded a Linked Training certificate, which can be downloaded and/or printed.  […]


The latest version of Hewlett Packard Enterprises (HPE) EDRMS software is here, with many organisations already planning their upgrade. Most people know the software is now known as Content Manager 9, with the 9 versioning reflecting it is a development progression on Records Manager 8. HPE advise that this branding change will position the product to better reflect its true capabilities to manage content received in any form and used for any purpose. It’s a declaration that this product has valuable functionality beyond storing official records. The name is intended to make the product more attractive to all areas and all Users within your organisation. Records Manager implied the product was primarily for the management of records retention and paper based records. This is all true of course, but still you may be feeling a little weary from the Records Manager 8 changes. Many organisations […]

How to Validate the Value of your Qualification

Records Management as a role is becoming increasingly recognised within organisations. Having a Certificate IV in Recordkeeping builds skills in many aspects of records management, including identifying and managing the risk to an organisation of data retention and recovery. But you cannot expect your organisation to automatically approve the expenditure required, unless you can demonstrate the value to the business unit and organistion. Most managers will require you to present a  Business Case if you are requesting their sponsorship to undertake a course from a Registered Training Organisation (RTO).   Presenting a Business Case demonstrates your commitment to the proposed study. It also outlines the benefits of your professional development to the Records Unit and organisation as a whole. A good business case removes the focus from being on what you gain personally, and emphasises the organisation gains. In preparing your case think about ‘What, So […]

Break Through the EDRMS Barrier with Context

Context: Noun The parts of a written or spoken statement that precede or follow a specific word or passage, usually influencing its meaning or effect: “You have misinterpreted my remark because you took it out of context.” The set of circumstances or facts that surround a particular event, situation, etc. Context creates the framework by which a message is understood, regardless of whether the message is communicated by text, verbally or using graphics, or a combination of all of these. Context creates the back story or history the intended receiver uses to interpret your message. Businesses rely on effective communication to spread their message to external target audiences.  Most businesses invest time in planning and reviewing the written, verbal and graphic elements of these messages, as well as the structure it is presented in to ensure this achieved successfully.  Formal internal communications on strategy, business directions, […]

HP TRIM & RM eLearning webinar

You’re invited to join our free webinar on Tuesday 13th September 2016; Time: 14:00 – 14:45 AEST (Find your local time) Our eLearning can help your organisation use HP TRIM & Records Manager more effectively, and a 3 year subscription for 1000 Active Users costs only $5,500 annually. During the webinar our eLearning consultant will provide a guided tour of the program and will answer any questions you may have. Each suite of eLearning consists of 14 courses and 60+ topics and we can provide customised content for your organisation. New topics and versions can be accessed as they become available, so you can equip your employees with up to date knowledge and skills. More details about our eLearning can be found here. 12 September edit: [registrations now closed ]  

Records Manager 8.3 – The End User Change

Are you exhausted by the Records Manager 8 upgrade? The cycle of version releases is challenging organisations moving ahead to a new version of software. In December 2015 Linked Training undertook an Australia wide industry survey, the results of which were released in the Key Findings Report: Common Challenges in Information Management, and included the planned activity records teams would be involved in over the next year or so. Enthusiasm for upgrading to a new version of the TRIM software with improved searching features was very high. 48% of survey respondents aimed to upgrade to version 8 by June 2015, and 86% aimed to have upgraded by June 2016. It’s June 2016 and our observation is the upgrade rate has been about a third of original expectations. Upgrade fatigue is challenging those who have yet to complete the task. The move from HP TRIM version […]

The Power of Communication Packs

A simple, but effective tool, which improves the outcomes of any communication strategy or plan is the “communication pack”. In many people’s minds this will traditionally be associated with hours of work to produce volumes of paper. That’s certainly what may be required if your Department is launching a new initiative to the government, but is overkill in the majority of required communications for a records management campaign. Typically, records management communication campaigns attached to projects such as the rollout of new software versions, major classification changes or digital recordkeeping will have two main communication requirements. There is also a third which is currently underused and used well will have a strong influence on the outcomes. Standard Communication Requirements Reporting – to Executive, Steering Committees, and Business Units on the project progress against the project plan. Every Department has a process for this, generally using […]

Managing Change in Information Security

In May 2006 an unencrypted national database on a laptop, with names, Social Security numbers, dates of births, and some disability ratings for 26.5 million veterans, active-duty military personnel and spouses was stolen in the US. Veteran’s Affairs estimated it would cost $100 million to $500 million to prevent and cover possible losses from the theft. In August 2006 data on more than 20 million web inquiries, from more than 650,000 AOL users, including shopping and banking data were posted publicly on a web site. In 2013 Vodafone Germany admitted that a person with insider knowledge had stolen the personal data of two million of its customers from a server located in Germany. In 2014 an employee from personal credit ratings firm Korea Credit Bureau was arrested and accused of stealing the data from customers of three credit card firms while working for them as […]

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