Development of MS Office Skills for a New Workforce

handMouseRapid growth for a national grocery retailer saw the opening of a new state-wide Operations & Distribution centre. It was critical for the new management and administration team to be seamlessly integrated into the existing Microsoft Office technology environment to create an efficient and connected workforce regardless of location. With a proven track record of building Microsoft Office skills within the company since 2006 with excellent results, it was natural for the retailer to ask us to provide the solution for their new staff.


Our client is committed to making training convenient as part of their staff care program. Therefore Linked Training’s onsite training delivery was a natural choice. The trainer arrived at their office, set up and delivered from a Linked Training mobile training unit, with no disruption to normal travel routines or input from the IT department.
A program of basic to advanced Word, Excel and Outlook was determined for the staff. In order to embed skills and knowledge the delivery program was distributed over four months, with half day training sessions to minimise work disruption.


The program structure ensured true skill development, and enabled all staff to commence the training at the appropriate level for their current skills and all progress to the same level of capability in each application. In addition to developing an efficient, capable workforce the retail team:

  • Developed improvements in their methods of displaying and reporting store sales and inventory data
  • Improved store performance analysis across more than 40 stores of multiple criteria including till figures, inventory turnover, and performance against averages.
  • Increased team collaboration in developing solutions