A large disability care provider in the process of major role restructuring recognized that some current managers would be challenged by the responsibilities of their new managerial roles and insecure about their ability to maintain their positions. At the same time a new performance management system was being implemented in the organisation. This would require managers to tackle workplace development and training of staff with a fresh approach.
Creating confidence in managers in being able to acquire and apply skills was critical. By delivering a Diploma of Management qualification program over 12 months participants would not only acquire the required skills, but also a certification which would support their future career path. In order to ensure the program provided immediate value to the client consultation was carried to gain insight into the work culture and the true skill gaps to be addressed to meet the organisation’s required outcomes for the new roles.
The final program was based on the workplace outcomes rather than a rote delivery of the stand-alone units of competence in the qualification. Our unique approach to program structure resulted in the development of four holistic clusters of learning that mapped back to the Diploma of Management qualification:
- Leadership, coaching and people performance management
- Achieving business objectives through project and risk management
- Continuous improvement and innovation in operations management
- Understanding finance and managing budgets
As participants were from a non-academic background an experiential learning approach formed the backbone of our delivery style. Workshops were fully interactive, activity based and provided a relaxed, enjoyable atmosphere which engaged the learners. Participants became confident in the application of new concepts by building capability through success; starting from simple fun examples through to complex work scenarios. The holistic approach ensured that there was no repetition in delivery.
The fully contextualized program provided ease of learning and greater relevancy to participants.
Major outcomes include:
- Immediate return on investment to the organisation through benefits realised from the multiple work based projects completed during the assessment process
- Acceptance of the new performance management system, and capability to utilise the tools
- Increased confidence through applying skills in supportive environment over 12 months that has led to an improvement in proactive management and promotion to higher level roles for some participants
- Consistency of management practice across the organisation