Skill Development Map for Digital Recordkeeping

Establishing digital recordkeeping within an organisation requires a diverse range of roles to develop technical, information management and/or leadership and change capability in order to transform recordkeeping practices. The Skill Development Map provides a summary mapping of the roles integral to success in these projects, the skillsets required, and the training courses recommended. Details of all courses are available on

The complete skill development pathway will include training, coaching and on-the-job skill development. Typically individuals will develop competency through a blend of these methods and attendance of conferences, networking, etc. Training provides the bedrock for gaining skills, knowledge and the required attitude, and the formal structure of organised training provides learners with coherent and comprehensive coverage of a topic, which is rarely attained through informal, unstructured learning.

The Skill Development Map specifically addresses the requirements of digital transition programs or projects. Experience throughout Australia has demonstrated initial implementations of EDRMS software fail to achieve digital transition policy philosophy of “born digital, remains digital”. To do so requires strategic planning and personal leadership, as well as extensive understanding of user application of EDRMS software to business process.


Primary digital transition roles have been included in the Skill Development Map. This is not intended to define every role which may be involved in a project. For instance it is anticipated a formal project would include the services of a suitably experienced project manager or consultant.
Roles within an organisation commonly overlap. For instance an Information Manager may also perform Administrator and/or Business Analyst responsibilities within a team. Therefore the skill development needs will broaden to cover those listed under the additional roles.
Many roles will have experience and qualifications beyond those listed here, which may also be relevant to a digital transition project. The table addresses the minimum level of skill and knowledge required in these projects.


To be successfully utilised and embedded it is critical that the skills of individuals are developed in alignment with the strategic goals within the project, and individual capability. For instance a Leading Change workshop is typically delivered early within a project and in alignment with the change management and communications strategy. Initial building of technical competency is critical to ensure intelligent and informed configuration planning, however it may be limited to primary roles, with secondary roles provided the opportunity for personal development over the life of the project.

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