Scaffolding or Crutches – What does support really mean

In recent management workshops we have been asking this question; “How do you support the individuals in your team?” I have an “open door policy” My staff know they can elevate difficult or conflict laden issues to me I sign off on any training /professional development staff put in for When personal situations require it, I assist individuals to help them get the job done I accommodate personal needs through adjusting work hours and other work conditions I demonstrate care by doing the nice little things like provide morning teas & birthday cards I provide positive feedback and recognition for work well done and constructive feedback when it is required This is a list of the most common responses. True, it is support, but is this high or low value support? Are you really just providing a crutch each time staff members stumble? Can you […]

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