Conflict Resolution – What exactly is the problem?

When it comes to addressing a conflict at work assertiveness skills are required. Avoiding the conflict will not solve the issue. However many managers, having developed their personal assertiveness skills, continue to find the results of confrontations disappointing. The same issue is repeatedly discussed or, having dealt with the problem, both parties are still upset. Whilst calling a meeting to address a problem with an employee is an important step, unpacking the problem in order to get to the real heart of the matter will enable resolution. Apply CPR The first stage is to break the problem down into its component issues. To do this we recommend the CPR method. So first you need to ask yourself, is your problem one of: Content Pattern and/ or Relationship   CONTENT issues are one off or first time occurrences of a problem. For example; an employee turns […]

Ten Steps To Stress-Free Performance Management Meetings

Twenty years ago I went to my manager for guidance on how to approach a poor performing staff member. I left the meeting with 10 dot points of wisdom scrawled on the back of an old manila envelope. That same scruffy old envelope has been my reference over the ensuing years whenever I’ve had a poor performance issue to manage. Those 10 points have become the backbone of my preparation for poor performance management meetings with staff. With the meeting carefully set up and well thought out you’ll be in the best frame of mind to manage the poor performer effectively and not let your lack of confidence allow the meeting to be side tracked or go off the rails. You’ll reduce stress on yourself, be better placed to support the staff member and achieve a positive resolution. The 10 steps to stress free performance […]

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