Conflict Resolution – What exactly is the problem?
on March 15, 2012
When it comes to addressing a conflict at work assertiveness skills are required. Avoiding the conflict will not solve the issue. However many managers, having developed their personal assertiveness skills, continue to find the results of confrontations disappointing. The same issue is repeatedly discussed or, having dealt with the problem, both parties are still upset. Whilst calling a meeting to address a problem with an employee is an important step, unpacking the problem in order to get to the real heart of the matter will enable resolution. Apply CPR The first stage is to break the problem down into its component issues. To do this we recommend the CPR method. So first you need to ask yourself, is your problem one of: Content Pattern and/ or Relationship CONTENT issues are one off or first time occurrences of a problem. For example; an employee turns […]